Tokyo apartments for rent and house rental listings and information especially for expatriates, provided by KEN.

TOKYO EXPAT'S LIFE GUIDE AND TIPS

To enjoy living in Tokyo, there are things you need to know. Public services, utilities, where to shop, recreation spots and etc.
Here we provide you with guides and tips to live in Tokyo.

Getting started - Utilities

Opening services

Applications for utilities services can be made through the mail or over the phone. KEN can assist customers can receive assistance with setting up utilities accounts.

Electricity

Tokyo Electric Power Company (TEPCO) is the main provider of electricity in the Kanto region that covers Tokyo and Kanagawa, though a number of other electricity providers have recently entered the market.

Applications and Customer service
0120-995-001 Shibuya, Setagaya, Shinagawa, Meguro and Ota wards
0120-995-005 Chiyoda, Chuo, Minato, Shinjuku, Bunkyo, Suginami and Nakano wards
0120-995-771 Kawasaki and Yokohama excl. Izumi, Totsuka, Sakae
http://www.tepco.co.jp/en/
Gas

Tokyo Gas provides gas in Tokyo and Yokohama. Someone will need to be home to let the service person in to activate the line.

Applications and Customer service
0570-002-211 from landlines
03-3344-9100 from mobiles

*When using gas appliances, be sure to keep the area well ventilated. If you smell gas, turn off any appliances and call Tokyo Gas immediately.

*In the past few years, the electricity and gas markets have undergone liberalisation to allow for wider competition. You may find cheaper rates available from companies other than those listed above, or discounts for contracting for electricity and gas from the same company.

Water

Water and sewerage services are provided by the water companies of Tokyo and Yokohama cities.

Applications and Customer service
03-5326-1100 Tokyo Metropolitan Waterworks Bureau Customer Service Center
045-847-6262 Yokohama Metropolitan Waterworks Bureau Customer Service Center

Meter Reading Sheets & Bills

Electricity bills are delivered at the same time your meter is read. For gas and water, however, you may receive a meter reading sheet before the final bill arrives. This cannot be used to pay.

The actual bill will come as a two-part perforated slip with a barcode on one side. You can pay this at any bank or convenience store. Gas and electricity bills are usually monthly, while water will come every two months. You can also arrange to pay bills via bank account or credit card.

Meter Reading Sheets
Gas
Water
Bills
Electricity
GAS
Water
項目
お客様番号
Customer number
請求予定金額・今回料金
Amount payable when bill arrives
使用量
Amount used
請求金額
Amount due
支払期限
Payment deadline