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Home > Tokyo Real Estates > Lessor's Guide > KRS(Ken Rapid Service) 24hour service and support
Immediate and at all times is the standard level of service for high-grade rental apartments and houses. The KEN management policy is ON-SITE. This is a big reassurance for the tenants.
The handyman service rotates on two schedules to allow a wide time frame to suit busy schedules. This is a big reassurance to the tenants to know that someone will come right away. You can count on someone to help you with the light bulb in a high place or a loose screw, stopped up toilet etc., free of charge.
* Cost for consumable items are the tenants responsibility
KRS24 is a 24-hour service provided to handle emergency issues. Emergencies that happen late at night, early in the morning and during holidays are always a worry for tenants and owners. The staff is able to make quick and efficient judgment, arrange for assistance and have vendors on site to take care of the situation. The solution to some problems is not always to send a repair service. Some issues are quickly solved with proper advice.
Owners are not always sent expensive repair bills but the situation is properly evaluated and the necessary arrangements are made. This is a big reassurance for the owner too.
*Services described in this page are provided in management agreement.
For details of business outlines and fees, please contat us via inquiry form.